Frequently asked questions

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General Information Hop On Hop Off Train

We inform you of any changes to the service via the official website. We recommend you visit the website on the day you want to take the Granada City Tour to get the latest information.

With the hop on hop off ticket you can get on and off the train as many times as you like during the validity of the ticket. If you choose the hop on hop off option, you will be able to go around the whole route without getting off the train.

The Alhambra Route operates all year round from 10.00 am to 8.15 pm. Special timetables: <ul> <li>From 10th to 16th April it operates from 09:00 to 15:00.</li> <li>On 17 April it operates from 16:00 to 20:00.</li> <li>On December 24th and 31st and January 5th it operates from 10:00 to 16:00.</li> </ul>

Yes, we provide service every day of the year. At Easter, 24 December, 25 December and 5 January, only in the morning from 9:30 am to 4 pm.

To discover the most emblematic places of the historic city of Granada at your own pace. From the marvellous Alhambra to the magical Albaicín.

Yes, the train has a space reserved for wheelchairs with a platform lift for getting on and off.

Yes, it is possible.

The Granada City Tour trains run approximately every 30-45 minutes.

The Alhambra Daytime route lasts 1 hour and 30 minutes.

You can get on the train at any stop along the route.

Avec le service Hop-on Hop-off, vous pouvez monter et descendre du train autant de fois que vous le souhaitez pendant la durée de votre billet. Le billet aller simple n'offre pas ce service.

The driver will be happy to answer any questions you might have about the service.

With Granada City Tour children up to 8 years old travel for free.

Yes, a special rate is available for seniors over 65 years of age.

You can purchase them for €1.5 before boarding or use your own headphones.

The 1 or 2 day hop-on hop-off ticket is valid for both routes. The panoramic ticket panorámico is valid for a run without getting off the train. At the ticket office you can also buy a single ticket for the City Centre Route - Nighttime.

The Granada City Tour ticket is valid for one or two consecutive days, depending on your purchase. Its validity coincides with the official operating hours of the service, regardless of when you board the train.

You can buy your tickets online, on the City Tour Worldwide app, at the ticket offices or at any of the official ticket outlets.

Remember that you can present the voucher on paper or show it through your mobile phone.

You can make the purchase directly at the stops but the web price will not be applicable. If the problem persists and it is a web error, you will be given the possibility to buy it at the web price.

Only people in possession of a valid ticket can travel on board the Granada City Tour. The loss or theft of your ticket does not entitle you to an exchange or refund. Please check that you have been given your ticket when you board the train and keep it to show to the on-board staff on request.

If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

If you make a purchase and do not receive an e-mail with the vouchers attached, please contact us so that we can send them to you at customers-gra@city-tour.com.

Yes, as long as it does not exceed 35cm in height and 55cm in width.

Yes, as long as it can be folded and, even when folded, does not exceed the following dimensions: 35 cm high and 55 cm wide.

You can buy the headphones on the train for 1.50€. Or if you wish, you can bring your own headphones and plug them in.

Guide dogs and animals in a carrier or backpack approved for travel on public transport are allowed on board the Granada City Tour train.

No, the train is boarded in the order of arrival at the stop.

Yes, Granada City Tour has a free app available for IOS and Android.

Visit the Julià Travel website to find out about all the trips and excursions available in Granada www.juliatravel.com/destinos/granada/

Real time bus location on our App

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