Attraction Pass FAQ's

  • Collection Points

    Pre-purchase your Andalucía iVenture Card through our official agents or online and you can pick up from our Collection Points in Andalusia. If you purchase your package online simply select the 'Pick up Card on Arrival' option in the Shipping Method section of the Checkout process. Details of all collection points will be printed on your receipt.

    Please remember you will be required to bring with you your receipt of purchase and present it to the staff at the Collection Point. Please allow 24 hours for your package to be available for pick up.

    Your pre-purchased Andalucía iVenture Card can be collected at the following places in Andalusia.

    Julià Travel

    Address: Calle Casablanca, 3, 29620 Torremolinos, Málaga

    Telephone: +34 952 056 227

    Schedule: High Season: 10:30 to 14:00 (Friday until 13:30) and 17:30 to 20:00 - Saturday: 10.30 to 13.30; Low Season: 10:30 to 14:00 (Friday until 13:30) 16:30 to 19:00 - Saturday: 10.30 to 13.30

    Julià – Central de Viajes

    Address: C/ Córdoba , 17 29001, Málaga

    Telephone: +34 952 06 05 15

    Schedule: Monday - Friday from 9.30am to 2pm and from 5pm to 8pm; Saturday from 10am to 1pm

    Granada City Tour (Grupo Julià)

    Address: C/ Carril del Darro, 3 Puerta A 18010, Granada

    Telephone: +34 958 22 45 27

    Schedule: Monday - Sunday from 10am to 2pm and from 4pm to 8pm. In summer office closes at 10pm.

    Fuengirola City Tour (Grupo Julià)

    Address: Paseo Maritimo,32 29640 Fuengirola, Málaga

    Telephone: +34 638 85 36 63

    Schedule: Winter: 9:45am to 5pm/ Summer: 9:45am to 2pm and 5pm to 11pm

    Córdoba Visión Office

    Address: C/ Doctor Marañón,1  14005, Córdoba

    Telephone: +34 957 41 92 19

    Schedule: Monday - Friday from 9:30am to 1:30pm and from 5:30pm to 9pm /Saturday from 10am to 1pm

    Museo del Baile Flamenco (Código de activación obligatorio)

    Address: C/ Manuel Rojas Marcos, 3. 41004 Sevilla

    Telephone: +34 954340311

    Schedule: Everyday from 10 am to  7pm 

     

  • General information

    What is an Attraction Pass/iVenture Card package?

    Each Attraction Pass/ iVenture Card package includes a range of attractions, experiences  and popular things to do all on a single smartcard. Each iVenture Card is loaded with one iVenture package which includes entry to a selection of individual experiences such as cruises, tours or attractions. Your choice of experiences varies depending on which package you choose.

    Each package provides you with complete flexibility to create your own itinerary and convenience to see the things you want to see when you want. Each Package comes packed with a guide to all participating attractions so all you need to do is show your card and have all the fun!

    What are the benefits of an Attraction Pass/ iVenture Card package?

    With your iVenture Card package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid smartcard.

    Does the Attraction Pass/ iVenture Card package come with a guide?

    Yes. Every iVenture card package comes with an easy-reference, colour guide with a map which provides details on participating operators including address, contact details and special offers. Operator details do change from time to time, so it is recommended that you view our online list of attractions and operator websites for the most up-to-date information.

    Is there any Attraction Pass/ iVenture Card Package for children?

    Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 13.  Children who are 14 or older will need an Adult package. Children under 4 are subject to fees payable to individual attractions.

    Do you have a family Attraction Pass/ iVenture Card package?

    No. There are currently no family packages available and each member of your party will require their own package. However the savings are substantial for family groups too. 

    How long is the Attraction Pass/ iVenture package valid for?

    Since the activation, you have 7 days until the card expires.

    Do I have to use my Attraction Pass/ iVenture Card in consecutive days?

    Yes, you have 7 consecutive days. 

    What time does the Andalucía Attraction Pass package run out?

    Your Andalucía Attraction Pass package is valid for calendar days, not for 24-hour periods. It will run out on the final day of the 7 days duration.

    Does the Attraction Pass/ iVenture card need to be signed?

    Yes. All cardholders need to sign the card – both adults and children. For security purposes we recommend that you sign the card as soon as you receive it. Please note that once signed, no refunds or exchanged can be made.

    I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in info@iventurecard.es and we will send them to you.

  • Attractions and other venues

    Do I need to show ID needed at the attraction or venue?

    No. Your iVenture Card is all you need to gain access to the attraction or venue. You will be asked to sign the back of your card before you start to use it. Once you reach your chosen attractions or venues, simply present your card at the admissions point.

    Do the iVenture Card packages include all attractions in a city or region?

    iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page. With Flexi Pass 3, 5 or 7, you can enjoy only one of the following excursions (Nerja & Frigiliana Day Tour, Rock Tour Gibraltar, Ronda Day Tour, Cordoba Day Tour, Sevilla Day Tour), combined with the rest of activities.

    Are the attractions or venues open at all times?

    Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

    Can I return to the same attraction using my iVenture Card?

    No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences.

  • Planning

    Do I have to pre-book for any tours?

    Due to limited availability on selected tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on these attraction in your easy-reference guide that accompanies your iVenture card package and also on each attraction listing online.

    Can I book in advance for any tours?

    Some of the attractions and experiences do need to be booked in advance. Phone numbers and booking procedures can be found in your iVenture Card package guide.

    Are there any special conditions for the attractions or other venues?

    Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

    Can I buy an iVenture Card package as a gift?

    Yes.  iVenture Card packages are an excellent gift for, kids, friends and relatives. When they start using their iVenture cards, they can simply sign the reverse. Cards are activated at the first time it is used

    Can I purchase an iVenture Card package prior to arrival?

    Yes and we recommend it. iVenture Card packages can be purchased at granada.city-tour.com.

  • Transport Option

    Is Transport option included on every Package available in Andalusia?

    No. The transport option is not included in Andalucía Attraction Pass, however Granada and Fuengirola hop on hop off trains yes.

City Tour FAQ's

  • General information

    How often do the trains pass by the stops? 

    The Granada City Tour trains run every 15-20 minutes.

    How long does each route take? 

    The Alhambra Daytime route lasts 1 hour and 20 minutes, and the Alhambra Night-time route lasts 50 minutes.

    Is it possible to get into the train at any stop, or should I go to the first stop in the route? 

    You can get on the train at any stop along the route.

    Can I get off the train and take it again later? 

    With our Hop-on Hop-off service, you can get on and off the train as often as you like during your ticket’s validity period.

    Is there anyone on board who can provide information on the service?

    The driver will be happy to answer any questions you might have about the service.

  • Tickets and points of sale

    Do I have to buy a ticket for each route? 

    The 1 or 2 day hop-on hop-off ticket is valid for both routes. At the ticket office you can also buy a single ticket for the Alhambra Night-time route.

    Is the ticket valid for one day or for 24 hours?

    The ticket is good for 1 or 2 calendar days.

    Where can I buy the tickets? 

    You can purchase tickets on the granada.city-tour.com website, on the City Tour Worldwide mobile app, at the ticket office and at the various stops.

  • Issues

    I have already purchased my tickets, but I can't print the voucher, what can I do? 

    Remember that you can present the voucher on paper or show it through your mobile phone.

    When paying with my credit card, the system denies the operation, what can I do?

    You can make the purchase directly at the office or at the stops, but not at the price advertised on the website. If the problem persists and there is a problem with the website, you'll be given the chance to buy it at the website price.

    I’ve lost my ticket. What can I do?

    Unfortunately you must make a new purchase, since the lost ticket could have been used by someone else.

    Do you have a lost property office?

    Yes, the Granada City Tour office at no. 3, Carrera Del Darro Street.

    I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-gra@city-tour.com and we will send them to you.

  • Guidelines and service

    Can I bring a baby buggy on board?

    You can travel with a baby buggy as long as it's foldable.

    Do I have to bring my own headphones?

    You can buy the headphones in the same train for 1€. Or, if you wish, you can bring your own headphones and plug them in. 

    Are animals allowed on board?

    The only animals allowed on the Granada City Tour train are guide dogs.

    Do I enjoy priority boarding on the train if I’ve already purchased my ticket?

    No, the train is boarded in the order of arrival at the stop.

    Does the Granada City Tour have a mobile app?

    Yes, the Granada City Tour has a free app for iOS and Android.

    Is there the possibility of going on optional excursions?

    Yes, there are 6 optional excursions that may be booked at the destination.